Our Support Commitment

We are committed to providing our customers and international support partners with thorough, responsive and effective support that is geared towards their individual needs.

Our Support Team

Our support representatives are highly skilled in both the hardware and software components of the system and work closely with our development and maintenance team to constantly effect improvements where necessary. We are able to provide instant troubleshooting with the aid of Remote Assistance tools and will quickly escalate incidents to relevant departments if necessary.

Our Support Channels

Email : support@fortressgb.com
For support queries that require a response within 24 hours, we encourage you to use our support email address. Emails to this address are monitored frequently by our support team and will receive a response within 24 hours of receipt.

Telephone: 0845 372 7797
Calls to this number are charged at local rates from anywhere in the UK.

Hours:
Monday to Friday: 9:00 - 17:30
Events: 3 hours prior to kick-off
(Out of these hours our support manager is contactable via mobile phone.)